Refund Policy


At the heart of our brand is a simple belief: happy customers build lasting success. That’s why we’re dedicated to ensuring every customer is completely satisfied — your happiness is our top priority.

90-Day Money-Back Guarantee (MBG)

At Nutrify, we understand that everybody is different. Our formulas are carefully crafted to deliver long-term benefits — but results can vary from person to person, depending on factors like usage duration, diet, activity level, and lifestyle. That’s why your first order is protected by our 90-Day Money-Back Guarantee — designed to give you a truly risk-free experience when trying our products for the first time.

Eligibility

Our 90-Day Guarantee applies under the following conditions:

  • It applies only to your first order of each unique product or bundle.

  • It covers both One-Time purchases and the first shipment of a Subscription.

  • The order must contain no more than three (3) units of the same product.

  • Your refund request must be submitted within 90 days from the delivery date.

What’s Covered

  • A full refund of the product purchase price will be issued to your original payment method once eligibility is verified.

  • Note: Shipping fees, taxes, customs/import duties, and processing charges are non-refundable.

How to Request a Refund

  1. Contact our Customer Experience Team.

  2. Provide your Order Number (Starting with #NUxxxxx), a brief explanation of your experience, and confirmation that you’ve used the product for a reasonable period.

  3. Our team will verify your eligibility and process the refund — no need to ship the bottles back!

Important Note

  • Supplements require consistent use to experience full benefits. We suggest using the product for at least 2 weeks to allow your body to adapt.

  • If we detect unusual refund activity or multiple accounts linked to the same customer, we reserve the right to decline refund requests.

Order Cancellation Policy

The 12-Hour Window

  • Requests to modify or cancel an order must be made within 12 hours of the order being placed.

  • Subscription Renewals: If your subscription renews and you wish to cancel, you are eligible for a full refund if you contact us within this 12-hour window.

  • We cannot stop shipment once an order is sent to our fulfillment center.

How to Cancel

  • Contact us immediately with your Order Number (#NUxxxxx).

  • Cancellations outside business hours (8:30 AM - 8:00 PM PST) are not guaranteed before shipping.

Damages, Delivery Issues & Replacements

Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with:

  1. Your Order Number (#NUxxxxx).

  2. Clear photos of the issue/damage.

  3. A photo of the product’s batch number.

Lost in Transit

  • Tracking Not Updating: If there is no movement for 10+ days, contact us for an investigation.

  • Marked “Delivered” but Not Received: We will open a carrier investigation and may offer a one-time free replacement.

  • Incorrect Addresses: If you provide an incorrect address, we may offer a one-time courtesy replacement at our discretion.

Hygiene & Safety (No Returns)

Because health products require the highest hygiene standards, we do not accept physical returns under any circumstances. This ensures every product you receive is fresh and has never been handled by another customer.

Refunds Not Covered

  • Shipped Subscription Renewals: Final sale once passed the 12-hour window.

  • Taste & Sensory Preferences: Subjective complaints are not eligible unless covered by the First-Order MBG.

  • Misuse: Damage from improper storage or heat exposure.

  • Discounted/Loyalty Items: Items purchased with heavy discounts are final sale.

Contact Information

  • Email: admin@thenutrify.store